Serving Connecticut and Western Massachusetts

Kelly-Fradet Lumber Return Policy

  • Original receipt is required for all returns.
  • Special Orders cannot be returned.
  • Returns can be made within 60 days of original purchase.
  • Stock items can be returned if in saleable condition. (Determined by salesperson)
  • Stock items can be returned if in original packaging. (No broken bundles)
  • Handling or fuel charges may be incurred on returns.
  • If customer requests that Kelly-Fradet pick up the material, additional charges will apply.
  • Credit can be given in the form it was received and to the original purchaser; i.e. cash, check, original credit card, or original house account.
  • Large cash refunds may be issued by check within 1-5 days.